Refund policy
At Try Alpha Gummies, your satisfaction means everything to us. We stand behind the quality of our products and want you to feel confident with every purchase.
1. 30-Day Satisfaction Guarantee
If you’re not fully satisfied with your order, you may request a return or refund within 30 days of receiving your product.
To be eligible, the item must be in its original packaging, and in the same condition that you received it.
Opened products may still qualify for a partial refund depending on the situation — our team reviews each case individually to ensure fairness.
2. How to Start a Return
To begin the process, please contact our support team at:
📧 info.alphagummies@gmail.com
Please include:
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Your order number
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The email used at checkout
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A brief explanation of the issue
Our team will respond within 24–48 hours with next steps and a return authorization (if applicable).
3. Refund Processing
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days depending on your bank or payment provider.
4. Exchanges
We replace items only if they arrive defective or damaged.
If you need to exchange your product for the same item, email us at info.alphagummies@gmail.com within 30 days of delivery.
5. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank account or credit card statement again.
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Contact your payment provider processing times can vary.
If the issue persists, reach out to us directly at info.alphagummies@gmail.com and we’ll assist you immediately.
6. Shipping Costs
Customers are responsible for paying return shipping costs unless the return is due to a damaged or incorrect product.
Shipping fees are non-refundable.
7. Non-Returnable Items
Please note that digital products, gift cards, and heavily discounted items are non-refundable.
For hygiene reasons, any opened consumable products may only be eligible for partial refunds or store credit.
8. Questions or Support
Our support team is here to help with any return, exchange, or refund request.
Contact us anytime at:
📧 info.alphagummies@gmail.com